Refund policy

We accept returns for ANY reason, including change of mind.

  • Satisfaction Guarantee: We accept returns for ANY reason, including change of mind.
  • Return Window: 30 days from delivery date
  • Condition: Unused, original packaging
  • Return Shipping Cost: Paid by customer (except defective or wrong items)
  • Refund Method: Original payment method
  • Refund Processing Time: 5 business days after inspection
  • Coverage: Applies to all countries
  • How to request a return: Email: hello@chinlit.store

1. General Return Policy

CHINLIT accommodates product returns and monetary refunds under ANY circumstance, which encompasses but is not restricted to:

  • An alteration of your personal preference (change of mind)
  • The merchandise is no longer required by the buyer
  • An unintended or accidental purchase
  • Items that are faulty, broken, or do not operate properly
  • Products damaged while in transit
  • Inaccurate orders or packages missing specific pieces

All refund applications must be formally submitted within a 30-day period starting from the exact date of delivery.

To qualify for processing, any returned merchandise must fully satisfy ALL the criteria listed below:

  • Be completely unspent, unworn, and in its pristine initial state.
  • Remain enclosed within its genuine product packaging.
  • Contain all accompanying paperwork, handbooks, components, and promotional free items if there were any.
  • Bear no structural or cosmetic flaws caused by buyer negligence or improper handling.
  • Have undergone no alterations, tearing apart, or servicing by independent workshops.

2. Return Window

Buyers possess a strict timeframe of 30 days from the day the shipment is marked as delivered to request an exchange, return, or financial refund. Any claims generated once this 30-day duration has elapsed will be rejected automatically.

3. Eligible Return Reasons

We maintain an open policy to receive returns for ANY explanation, typically filed under these headers:

3.1 Change of Mind / No Longer Needed

  • The buyer simply decides they do not want the item anymore.
  • The merchandise fails to satisfy the user's subjective expectations.
  • The purchase was executed by mistake.

3.2 Defective or Malfunctioning Items

  • The device or product fails to perform its intended functions during regular usage.
  • The technical flaw is not a consequence of owner misuse.

3.3 Wrong or Missing Items

  • The wrong product type, size, or variation was dispatched to you.
  • The package lacks hardware or accessories that were explicitly promised on our storefront.

3.4 Damaged During Shipping

  • The parcel arrived fractured, dented, or physically broken.
  • Compulsory visual documentation is mandatory (see Section 7).

4. Non-Returnable & Abuse Prevention Policy

To ensure fair treatment for all buyers and eliminate fraudulent behavior, return actions or refund approvals will be denied if:

  • The product displays structural indicators of prior wear or use.
  • The item sustained damage due to user carelessness, rough handling, or incorrect operations.
  • The shipment is returned stripped of its factory box, instruction manuals, security stickers, or extra parts.
  • The unit was opened up, modified, or tinkered with by a third-party entity.
  • The refund ticket is initialized beyond the 30-day eligible schedule.
  • The asserted reason for returning the item does not correspond with its actual physical condition.
  • Our security filters flag excessive, repetitive, or abnormal return frequencies originating from the same profile, delivery address, or card holder.
  • Deceptive actions or untruthful statements are strongly suspected.

CHINLIT preserves the absolute right to suspend user accounts or block future transactions from individuals who continuously abuse these privileges.

5. Return Shipping Costs

  • In the event of our error: If the return materializes because an item is faulty, incorrect, or incomplete, CHINLIT assumes full financial responsibility for the return postage or will reimburse you for the cost.
  • In the event of buyer preference: If the return stems from personal motives (such as changing your opinion, buying the wrong item, or realizing it is unneeded), the buyer must directly finance the return freight charges.

Standard outbound shipping costs paid during checkout (if any) are strictly non-refundable, except where local consumer laws dictate otherwise or if CHINLIT is explicitly at fault. For cross-border shopping, international buyers are solely responsible for handling overseas mail fees, local customs processing tariffs, and import taxes unless stated otherwise.

6. Refund Options

Following a meticulous inspection inside our facility, CHINLIT may extend the following resolutions:

  • A brand-new replacement unit
  • A partial monetary refund
  • A full monetary refund

The definitive resolution is entirely dependent on our warehouse inspection records and the physical state of the returned property.

7. Required Proof for Returns

To facilitate a smooth processing experience, please furnish the following documentation:

7.1 Required Information

  • Your purchase order number
  • The full name of the buyer
  • The electronic mail address or telephone number used during checkout
  • A coherent description outlining why you wish to return the item

7.2 Photos / Videos (If Applicable)

  • Faulty products: A clear video recording that isolates and reveals the operational breakdown.
  • Shipping damage: High-quality photos of the outer shipping box + the attached courier mailing label + the damaged item itself.
  • Incomplete or wrong orders: A photo capturing all the elements pulled from the box.

Note: Filming a continuous unboxing video when your package first arrives is highly encouraged to guarantee swift resolution.

8. Return Process

Step 1: Submit a Return Request

  • Send an email to: hello@chinlit.store
  • Subject Heading: Return Request – [Insert Order Number Here]
  • Provide your order number, specific return explanation, and all mandatory photo/video attachments.

Step 2: CHINLIT Review

  • Our customer support team will analyze your submission within 24 to 48 business hours. You will receive an official notification of approval or decline, alongside return mailing guidelines and our warehouse address if approved.

Step 3: Ship the Item Back

  • Carefully pack the item to prevent transit damage, ensuring every loose part is included, and drop it off with the carrier.

Step 4: Inspection

  • All incoming returns undergo a physical evaluation lasting 2 to 5 business days from the moment they land at our facility.

9. Refund Processing Time

Once a refund receives formal clearance:

  • The financial payout will be completed within 5 business days.
  • The capital will be channeled directly back into the original payment method used during checkout.
  • Be advised that independent banking institutions or credit card operators may demand minor additional processing windows to clear the funds into your statement.

10. Rejected Returns

Should a returned item arrive showing explicit signs of use, lacking its core accessories or packaging boxes, compromised by inadequate return wrapping, mismatched with what was purchased, or connected to exploitative activity, CHINLIT maintains the right to:

  • Dismiss the refund claim entirely.
  • Approve merely a partial reimbursement.
  • Ship the product back to the buyer's destination (where the customer may be billed for the return delivery fee).

11. International Returns

This overarching policy governs transactions spanning all global territories. International clients are required to personally manage and pay for:

  • All cross-border return freight expenses.
  • Any applicable custom clearings, border duties, or import tariffs.
  • Any transactional surcharges imposed by local freight networks or border authorities.

Please note that international shipping durations and refund processing speeds can fluctuate depending on the destination country.

12. Contact Information

If you require immediate assistance or have any lingering questions, please contact our support desk:

📍 Address: 1942 Broadway Street, Boulder, Colorado 80302, United States.

📞 Phone: +1 (970) 516 7651

✉️ Customer Support Email: hello@chinlit.store

🌐 Website: https://chinlit.store

⏱   Response time:  24–48 business hours