FAQ
Need Help? We're Here for You
Before reaching out, you may find the answer you're looking for in our Help or FAQ sections. These pages contain useful information about orders, shipping, returns, and common product questions.
If you still need assistance, our customer support team will be happy to help.
About Our Blankets
What material is the blanket made of, and is it suitable for sensitive skin?
What material is the blanket made of, and is it suitable for sensitive skin?
Our blankets are crafted from ultra-soft, premium microfiber plush that is 100% hypoallergenic, making it completely safe and gentle for sensitive skin, toddlers, and pets.
How should I wash and care for my blanket to keep it fluffy?
How should I wash and care for my blanket to keep it fluffy?
To maintain its cloud-like softness, simply machine wash the blanket on a cold, gentle cycle and tumble dry on low heat or air dry—please avoid using fabric softeners or ironing.
Is this blanket thick enough for winter but light enough for summer?
Is this blanket thick enough for winter but light enough for summer?
Yes, it features an advanced breathable, double-sided design that traps optimal body heat to keep you warm in the winter, yet remains lightweight and comfortable for air-conditioned rooms in the summer.
Shipping Time
How long will it take for my order to be processed and shipped?
How long will it take for my order to be processed and shipped?
All orders are carefully processed and packaged within 2 to 3 business days before being handed over to our shipping carriers.
What is the estimated delivery time for international shipping?
What is the estimated delivery time for international shipping?
Shipping typically takes 6 to 11 business days for major destinations including the US, UK, Canada, and Australia, depending on local customs and postal services.
Will I receive a tracking number to follow my package?
Will I receive a tracking number to follow my package?
Absolutely; a shipping confirmation email containing your live tracking number will be automatically sent to you as soon as your package leaves our warehouse.
Return & Refund Policy
What is your return window if I change my mind about the purchase?
What is your return window if I change my mind about the purchase?
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return, provided the blanket is unwashed, unused, and in its original packaging.
How long does it take to get my money back after a refund is approved?
How long does it take to get my money back after a refund is approved?
Once we receive and inspect your returned item, your refund will be processed immediately and automatically applied to your original payment method within 5 business days.
What should I do if my blanket arrives damaged or defective?
What should I do if my blanket arrives damaged or defective?
Please inspect your order upon reception and contact our support team immediately with photo evidence so we can evaluate the issue and send you a free replacement right away.
Payment Methods
What payment options do you accept on your store?
What payment options do you accept on your store?
We accept all major secure payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a fast and safe checkout experience.